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Mytherapist app

Please inform your clients if they are gonna use the mobile app that they go to their phone settings and go-to apps and then find MyTherapist and allow Microphone and video.

Check out our Frequently asked questions and do a search for MyTherapist where you will find some screenshots available. Article number  104 https://support.therasoftonline.com/knowledgebase.php?category=35


Updated Video Therapy

This is an updated Video Therapy Feature recording, with some troubleshooting options as well.

Click here to watch the video.

https://register.gotowebinar.com/recording/487803137374600450


Upload your own intake forms

Here is a registration link to watch how to upload your own intake forms with templates.

 

https://register.gotowebinar.com/register/7291733915806676994


Telehealth CPT Code and Place of Service Setup Instructions

Telehealth CPT Code and Place of Service Setup Instructions

 


Video therapy


Due to the recent activity going on around the world, we wanted to share that Therasoft has been ready for the last 5 years to allow the Mental Health space to be able to still treat their clients without the client having to be face to face with you, everything is HIPAA compliant and end to end secure.
Mobile apps for both the client and the Provider
Email links with the option to join as well.


Secure Video for Online Therapy
With Therasoft® Secure Video you can conduct remote online therapy sessions with your patients. Whether your patient moves away, goes on vacation, or simply can’t make it to your office, Therasoft® Secure Video allows you to continue your sessions in a secure, HIPAA-compliant environment. Whether you're looking to offer online therapy for clients on an as-needed basis or you're ready to offer it full time, Therasoft® has a solution for you. 
Purchase as needed for $1 per session.


Solo Practitioners


Group Practice


Enterprise
Secure Encrypted Video
Safe, secure, encrypted video to protect the privacy of you and your patients. Skype and FaceTime may be encrypted, but they are not HIPAA compliant. 
a list to:
  • Explain the value of your offer
  • Remind the reader what they’ll get out of taking action
  • Show off your skill with bullet points
  • Make your content easy to scan


HIPAA Compliant
We sign the required HIPAA Business Associate Agreement (BAA) where Therasoft® agrees to be responsible for keeping all patient information secure.


Works Across All Devices
Sign in from your desktop, laptop, tablet or smartphone. Works with PC and Mac computers, plus iOS and Android tablets and phones!


claim rejections due to DOB

We identified an issue that may have impacted some Therasoft customers resulting in claim denials due to issues with DOB.  The issue has since been resolved and claims resent.  There is no further action needed.  We just wanted to make you aware.


Instructions for clients for video therapy



Video Session Instructions



My practice has the capability to offer secure and HIPAA-compliant telepsychology (video) sessions to patients when needed, through a platform called TSecureVideo.  Both via computer or smartphone, TSecureVideo utilizes a special HIPAA-compliant version of Zoom, developed for Therasoftonline. See below for instructions on accessing video sessions on your computer or smartphone:

 

VIA COMPUTER

  • Your computer must have a camera on or in it.  (All laptops contain cameras.)

  • You must enable your camera and microphone on your computer via Settings.

  • Video sessions work best using the Chrome browser.  Please download and utilize Chrome if you don’t already have it.

  • I will email you an online session reminder with information about the video session.

  • At the time of your session, open the reminder email and click on the Login button to start your session.

  • Please ensure that you have privacy in your home or office to protect your confidentiality.

  • Please note that video sessions may not work on some workplace computers.

  • You can test whether this is working properly by clicking the Login button in your email any time before the start of your session.  You should see yourself only on the screen (if I am not logged on at the same time).

 

VIA SMARTPHONE

  • Download the free app, myTherapist (by Therasoft) from iTunes or Google Play.  The correct myTherapist is represented by a blue and black Psi (Greek letter) with a white background.  See picture on the following page for the Login screen.

  • I will send you a 4 digit pin to login, which is usually the last 4 digits of your insurance ID number.  You can also click Request Pin from the app.

  • Register with your last name, date of birth, and 4 digit pin.

  • If a video session is scheduled for you, it will appear when you login.

  • Accept this video session for the agreed upon date and time.

  • At the time of your session, click the camera icon in the lower left screen to begin the session.

  • Please ensure that you have privacy in your home or office to protect your confidentiality.

  • You can test whether this is working properly by clicking the camera icon any time before the start of your session.  You should see yourself only on the screen (if I am not logged on at the same time).




https://lh6.googleusercontent.com/u8SAZLMjSk8ka68VMHX4jPFbvxV_Pms2mHxN9DYpdDJVYy8iKc1i_w9_mO0WX4C-6pJaU3Ag8SMqcoA4W1JZnltg5BZjf3EHGoCdkE4UvcMFh0QEL8_Ugy8Sa8OOReu_YlLF4hZ-



Via Client Portal

 

You will receive an email telling you how to get to the portal.

Here is the link for the Client portal just in case you are not able to find the link. 

https://www.therasoftonline.com/tms/ClientPortal.aspx 

You will then be required to enter 

 

1. Last name

 2. Date of Birth

 3. 4 digit pin

 

Once in the client portal you will be on the calendar

You will click the video camera icon

Then make sure to enable the video and microphone.




Video Therapy for Clinician

Video Therapy Introduction

 

How do I get the client setup for video therapy? 

  1. Go to the Ind tab, View clients tab, click on the client name, this will open the registration page for the client, you will then see a tab in the middle of the page called Client/Portal/MyTherapist, go ahead and insert any code that is 4 digits there is no specific code required as long as there is 4 digits. Then you will click the send button make sure at the bottom of the screen there is a phone number and email in place.

  2. Therasoft will go ahead and take the steps once you click submit to send the information to the client on how they can login to the app or the client portal, your client will also get an email for the session and a link if they are not able to use the portal or the mobile app called MyTherapist I do suggest that if they can not find the app they search Therasoft since there are many platforms for video therapy.

How to schedule the session on your calendar?

  1. You will go to the calendar tab, click Therapist view, then click into the time in the calendar, you will then get the schedule popup window, you will see 4 options available-Personal, Group, Online, Individual (click on ONLINE)

  2. Then start inserting the client's last name etc.

  3. Once it is on the calendar you will then see a video camera that at the time of the session you as the clinician will click to get started (make sure your popups are enabled as well as your microphone and speakers), I will add the most common problems below.

(If for some reason your online button is not allowing you to schedule please submit a ticket and we will add this feature, most of our users already have this setting in place)

 

There are two ways you can connect:

  1. Through the desktop on your calendar by clicking the video icon
  2. You can download the Therasoft Mobile app and join through your mobile devices.



Three ways for the client to connect:

  1. Appointment email with a link and room pin to join (this email is sent at the time the appointment is scheduled on the calendar)
  2. MyTherapist Mobile app free download for android and iOS devices
  3. Client portal via web browser on laptop or desktop compter

The client will need to know last name dob and the pin that is assigned (which they get in the email from Mytherapist@therasoft.com or Donotreply@therasoft.com  this is the email that will be the from address to the client so if your client did not get the email ask them to look for this email.

Also on the calendar reminder you can click the appointment alarm clock and see the message as well and you can actually just send to them from your email as well just in case.








Newsletter March 2020
National Nutrition Awareness Month
When people hear the word "nutrition," not many consider the role it plays on their mental health! The brain needs vitamins and minerals just like every other organ in the body. In fact, Harvard Health Blog has an excellent article that we would love to share with you!
 
 
Click Me!
 
 
 
 
Unable to Make It to the Office?
Therasoft offers Online Video Therapy!
Since 2015, we have worked hard to help you and your clients when an office visit is not an option!
Our online video therapy is not only HIPAA compliant, but it can be accessed by desktops, laptops, tablets, and even smartphones!
All you need to do is click here to learn more!
 
Are You Seeing Clients Outside of Normal Office Hours?
Just click on our Extended Hours button and schedule away!
 
All-Inclusive Emails At the Palm of Your Hands!
Is the weather causing you to close your office? Are you sick and need to stay home? Instead of sending out tons of emails to clients, why not send out one email that will reach all of your clients at once?!
In the corresponding photo, we have highlighted "TSecureMsg" in blue. This button is found in your calendar! Just click that button, fill it out, and send a mass email notifying everyone on your schedule!
 
Client Emails Looking Drab?

We spiffed up our client emails by adding some fun looks!
  • Pre-registration links
  • Terms & Conditions
  • Client Portal
 
Getting those Pesky Medicare Denials?

Make sure you are using your client's new MBI number! As of January 1st of this year, Medicare no longer accepts social security numbers as patient identifiers! 
 
Don't forget!

We made a change to our system in regards to user permissons! If you receive a message on Therasoft about adding a feature just follow the simple steps as our system walks you through the process!

Malwarebytes Newsletter: password manager 101, coronavirus scams, and online dating safety tips
 
Malwarebytes Newsletter August 2019 | Issue 2
 

The big stories

 
Cybersecurity Basics: What is a password manager?

Cybersecurity basics: What is a password manager?

Trouble remembering your passwords? Instead of opening yourself up to risk by writing passwords down or using simple passwords that are easy to crack, just use a password manager.

 

Keep reading

 
Coronavirus

Battling online coronavirus scams with facts

People searching online for information about the coronavirus are getting infected with malware via emails disguised as coronavirus safety tips. Learn how to spot bogus emails.

 

Keep reading

 
Cyber tips for online dating

Cyber tips for safe online dating: How to avoid privacy gaffs, exploits, and scams

Here’s what you need to know to protect your personal information and avoid romance scams while using today’s online dating apps and services.

 

Keep reading

 
2020 state of Malware report

Malwarebytes Labs releases 2020 State of Malware Report

Our annual report on all the worst hacks, cracks, and cyberattacks from the past year is here and the results may surprise you. Hint: Macs aren’t as safe as you think.

 

Keep reading

 
 

What’s new at Malwarebytes

 
 

Introducing Lock and Code: a Malwarebytes Labs podcast

Learning how to operate online safely and privately is the new street smarts. We’re breaking down the latest cybersecurity news into easy listening. Lock and Code launches March 2 with new episodes dropping every two weeks.

 

Keep reading

  Malwarebytes Lock and Code podcast  
 
 
 
 
 
 
 

Customer love Customer love

 

"Even though we have another name brand anti-virus on our computer, you have protected us where they have failed." 

Lynn 
Windermere, Florida, USA

 

"I get that warm, fuzzy feeling knowing that you are out there protecting me from all the ghosties, goblins, ogres & such!!! One less thing on my ‘worry’ plate." 

Susie 
Hesperia, Michigan, USA

 
 

Protection for you, anywhere, on any device

Malwarebytes offers innovative (and free) cybersecurity for your Windows, Mac, Android, Chromebook, and iOS devices.

 
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Malwarebytes Newsletter: backdoors, rootkits, spear phishing, and Ryuk ransomware



Malwarebytes February 2020 Newsletter: backdoors, rootkits, spear phishing, and Ryuk ransomware

 
 
Malwarebytes Newsletter August 2019 | Issue 2
 

The big stories

 
Cybersecurity Basics: What is a backdoor?

Cybersecurity Basics: What is a backdoor?

A backdoor refers to any method by which a person is able to get around normal security measures and gain access to your computer. Learn how backdoors work and how criminals use them to steal data and install malware on your devices.

 

Keep reading

 
How to prevent a rootkit attack

How to prevent a rootkit attack

Similar to a backdoor, cybercriminals use rootkits to discreetly access and control your machine from a remote location. Often undetectable by traditional antivirus, rootkits can serve as a prelude to a full-fledged malware attack.

 

Keep reading

 
Spear phishing 101: what you need to know

Spear phishing 101: what you need to know

You might know about phishing, but what do you know about spear phishing? It’s a type of highly targeted phishing attack and it’s easier for cybercriminals to pull-off than you might think.

 

Keep reading

 
Tampa Bay Times hit with Ryuk ransomware attack

Tampa Bay Times hit with Ryuk ransomware attack

One Florida newspaper accustomed to writing headlines is now making headlines as the latest big-name victim of the Ryuk ransomware. Read all about it here.

 

Keep reading

 
 
 
 

Customer love Customer love

 

"Prior to Malwarebytes I always had an antivirus program installed on my computer, but now I do not have one, only Malwarebytes, which has done an excellent job to protect my computer." 

Howard 
Port Orange, Florida, USA

 

"I trust your products and no longer have five or six other products to keep me safe on the Internet. You are the only one on my machine and the only one that I have ever paid for." 

Jerry 
Greenville, SC, USA

 
 
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Malwarebytes wins 2019 Business Choice Award for Security Software

 

We asked PCMag readers to pick their anti-malware and antivirus tools of choice for the office, and their top picks probably won't surprise you.


By Eric Griffith
January 7, 2019
 
Business Choice Awards 2019: Security Software
 

 

 

Go ahead, just try and use a work computer without some security software on it to prevent viruses, malware, ransomware, or phishing attacks. No IT department would let that happen—and if you are acting as your own IT department, don't make that mistake.

The question is, which brand of security software—and we're talking about a mix of plain-jane antivirus software as well as full-blown security suites—offers your office the best protection? We put this question to the readers of PCMag in our most recent survey, and got several highly recommended options.

In fact, two vendors of security software—Malwarebytes and Bitdefender—scored so high across so many of our measurements, we are giving them a shared Business Choice Award.

 

BC19- Security Software (Antivirus) - Overall and L2R

The above quick look at the important scores for overall satisfaction (a tie at 9.0 out of 10.) and the likelihood to be recommended (Malwarebytes is ahead, also at a 9.0) tell the tale. The two award winners are crushing it, and not only on those measurements. They tied for reliability (9.1), and when asked if people actually trust their security software, Bitdefender outscored Malwarebytes at 9.2 to 9.0, respectively. They both topped the scales in ease of use, as well as PC performance (that is, they don't slow down computers like some other security solutions seem to).

That's not to say that only Bitdefender and Malwarebytes deserve recognition. Webroot and ESET—which took our Readers' Choice awards this year for antivirus and security suites in the home—also had respectable overall satisfaction, reliability, ease of use, and trust scores.

Under the Net Promoter Score (NPS), which measures just how many people are saying nice things about a brand, Webroot even scored 62 out of 100, just a little higher than Bitdefender at 57. Malwarebytes is still the most ballyhooed of the vendors, with a 68 NPS.

The numbers fall a bit more when we get to the big names, such as Avast and Symantec/Norton, both of which got 8.4 overall. Trend Micro was at 8.1 overall, but it should be noted that 0 percent of Trend Micro users felt the need to call tech support. The only other company with a tech support score close to that good was Microsoft at 4 percent, well below the 12 percent average across all the vendors.

If there are vendors to stay away from on the work PC, based on the reader feedback, it appears to be Kaspersky Lab (7.5 overall) and McAfee (7.2). The latter also sports a negative NPS (-18), as does Sophos (-8 NPS), which indicates that a lot more people are talking smack about those brands than spreading joy.

 

WINNER: SECURITY SOFTWARE FOR BUSINESS

Business Choice sealBusiness Choice seal

Malwarebytes
Whether it's the free version for cleanup or the premium version with its behavior-based analysis, the brand Malwarebytes carries cache with PCMag readers. They rated the company as making the most recommended security software of the year.


New Feature Spotlight! November 1, 2019

New Features added to Therasoft

November 1, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

 

No new features this week

 

 

Check back again next week for more new features!


New Feature Spotlight! October 4, 2019

New Features added to Therasoft

October 4, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  Automatic PIN for the Client Portal!

New clients will now default to a default company PIN on the myTherapist\Client Portal tab of the Registration page.  It can be changed at any time but will now default.

 

2.  Preferred Gender is now Gender Identity!

To be as inclusive as possible, we have renamed Preferred Gender to Gender Identity.  The field is still triggered by a check on the Company Info page.

 

 

Check back again next week for more new features!


New Feature Spotlight! September 27, 2019

New Features added to Therasoft

September 27, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  Alphabetized Lists!

We have alphabetized more of our lists throughout the program.  This will allow you to find what you are looking for more easily.

 

2.  Separate Legal Gender and Preferred Gender!

Because insurance usually requires legal gender, we have separated these two items.  Legal gender is what needs to show on the claim, Preferred Gender is how the client defines themselves.  This field is triggered by the Gender Selection checkbox on the Company Info page (bottom left under Setup\Company Info).  We have tried to be as inclusive as possible.  If there is something missing, the Other selection will bring up a box to specify.

 

3.  Additional Sexual Orientation Options!

Again, we have tried to be as inclusive as possible. If we need to add something let us know.

 

4.  Guardian option in the Relationship drop-down for Family!

We have added a Guardian option in the Relationship drop-down on the family tab of the client's registration page.

 

5.  Number of Sessions!

The current month's and last two months number of sessions (that have been marked attended) will now display at the top right of your screen.  Admins will see the total for the company, users without the Admin flag will see their personal numbers.  The last two months number is the total of the last two months.

 

6.  Diagnosis field now available on the pre-registration page!

The Diagnosis code is now able to be entered on the Pre-registration page if needed.

 

Check back again next week for more new features!


New Feature Spotlight! September 13, 2019

New Features added to Therasoft

September 13, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  New Notes Life Saver button!

Located at the top right of your screen, this button will give you a heads up on progress notes.

 Notes - Progress Notes - Takes you to new tab a under Dashboard\Notifications named Incomplete Notes

Gray - No pending notes

Red - Missing notes

Yellow - Pending notes with an in-progress status

Green - Pending notes with Finish Status

 

Coming Soon: Automated Client Portal PIN

 

Check back again next week for more new features!


New Feature Spotlight! September 6, 2019

New Features added to Therasoft

September 6, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

 No new features this week, but exciting news!  

Coming Soon:  Create multiple CPT code groups in the session catalog!  You will soon be able to set up a main CPT code with set add-ons!  No more going to the A1 or attendance page to add CPT codes to a session when the same codes are always used together.

 

Check back again next week for more new features!


New Feature Spotlight! August 30, 2019

New Features added to Therasoft

August 30, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

 

1.  You can now print the call list!

The Call List now has a print option.  We will be changing it to print in landscape, but it can be printed now.

 

2.  Send a payment link!

Under Individual\External Payments, you can send a link to your client for them to be able to pay you.  If External Payments is not in your menu, enter a help ticket and we will turn it on.

 

Coming Soon:  Chip reader credit card readers!

 

Check back again next week for more new features!


New Feature Spotlight! August 23, 2019

New Features added to Therasoft

August 23, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

 

No new features this week.

 

 

Check back again next week for more new features!


New Feature Spotlight! August 16, 2019

New Features added to Therasoft

August 16, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

 

No new features this week.

 

 

Check back again next week for more new features!


New Feature Spotlight! August 9, 2019

New Features added to Therasoft

August 9, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  The Updates button has been renamed!

It is now News & Updates.

 

Check back again next week for more new features!


New Feature Spotlight! August 2, 2019

New Features added to Therasoft

August 2, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  Clients are now able to upload a new file in the Client Portal!

Your clients can now upload a file through the portal.  On the Documents tab within the portal, there is an Add New button in the upper left corner.  This allows clients to upload an image, or document file for you without having to go through email.  The portal setting allowing your clients access to the Documents page must be selected.

 

2.  Ready to Bill page updated!

We have done some fine-tuning on the Insurance\Ready to Bill page to improve functionality.

 

3.  Group automatic SMS appointment reminders now available!

We have made some updates in this area and automatic text reminders for group sessions are now available.

 

Check back again next week for more new features!


New Feature Spotlight! July 26, 2019

New Features added to Therasoft

July 26, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  The Logout button now says Logout!

At the end of the day, you should always use the Logout button to close your Therasoft session.  This allows Therasoft to clear cookies that it has made.  The new label makes it even easier to see!

 

2.  Copays are now visible on the calendar when it is printed!

When using a Height per slot of Medium or Large, the copay prints at the bottom of the appointment slot.  We will be making a few changes over the next week or so but this is available now. It does work best when printing weekdays only.

 

3.  Workflow buttons are now available on the client's registration page!

Go to Individual\View Clients, Select the client.

At the top of the registration page, you can now see and use the A, P, N, CA and TP buttons.  We also moved the View Insurance, Referral letter, and Client Type buttons to the top of the page as well.  

A = Individual\Attendance

P = Individual\Payments

N = Individual\Progress Notes

CA = Individual\Assessments

TP = Individual\Treatment Plan

View Insurance = Insurance\View Clients\Selected client

Referral letter = A way to track information for the referral source or even send a letter back to them

Client Type = Individual, Group, or Both

 

4.  Superbills now triggering for the Billing Statement Automation!

If you are using the billing statement automation, Superbills should now trigger correctly.

 

Check back again next week for more new features!


New Feature Spotlight! July 19, 2019

New Features added to Therasoft

July 19, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  Remove uploaded intake documents on the Company Info page!

You are now able to remove uploaded files from the intake documents on the Company Info page.  Simply select Remove File and select Save at the bottom of the page.  You no longer have to request that we remove it for you!  This is the intake documents section, not the Terms and Policies.  You have always been able to remove those forms.

 

2.  Billing Automation - Help us Beta test!

The Billing Statement Automation is available in the system.  We are still in the testing phase, but it is working for the Client Billing Statements.  If you would like to help test this function, submit a ticket and we will activate the Billing Email Log report for your account.  This will help you track any emails that the automation sends as well as allowing you to track other billing emails sent from within Therasoft.

 

Click here for a document explaining the setup and functions of the automation and log report.

 

Coming Soon!

Life Saver Notes!  This will show any sessions missing notes within the past week.

 

Check back again next week for more new features!

 


New Feature Spotlight! July 12, 2019

New Features added to Therasoft

July 12, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1.  Additional options added on the pre-registration form!

Language - You can now select from four languages in the drop-down. 

The current options are: 

  • English
  • Spanish
  • French
  • Chinese

Link to screenshot:  Language

Gender Selection - You can now enable more gender options by checking the box under Setup\Company Info. 

The additional options are: 

  • GenderQueer
  • CIS-Female
  • CIS-Male
  • Trans-Female
  • Non-Binary
  • Genderfluid

Links to screenshots:  Company Info, Gender

Sexual orientation - You can now enable sexual orientation options by checking the box under Setup\Company Info.  

The current options are: 

  • HeteroSexual
  • Lesbian
  • DemiSexual
  • ASexual
  • BiSexual
  • HomoSexual
  • AndroSexual
  • PanSexual
  • Queer
  • GyneSexual

Links to screenshots:  Company Info, Orientation

 

2.  New option in the Portal Settings dialog!

There is now a Send to option for assessments.  If you are sending assessments, you can now choose to send the assessment to the Portal Only, to Email Only or to Both.

  • Portal Only - Sends the assessment only to the portal and does not send an email to the client with the link.
  • Email Only - Sends the assessment only through email and does not send it to the client portal.
  • Both - Sends the assessment both to the portal and as a link through email.

 Link to screenshot:  Portal Settings

 

Check back again next week for more new features!


New Feature Spotlight! July 5, 2019

New Features added to Therasoft

July 5, 2019

Any new features added to the system will be announced here every Friday!

 

Items recently added to the system:

1. Automatically generated counselor codes!

You no longer have to wonder what it should be when adding a new user.  Simply type in the first and last name and the system takes care of the rest!

 

2. Life Saver buttons!

Located at the top right of your screen, these buttons give you a heads up on claims, text reminder responses, and announcements from us.

 

TXT - Responses to automatic appointment reminders via text.

Gray - No new messages

Green - New reminder reply

 

MSG - Messages from Therasoft

Gray - No new message(s) from Therasoft

Green - New message(s) from Therasoft

 

Copay - Copays not collected - Takes you to the Individual\Payments page

Gray - No sessions that need copay to be collected

Green - All sessions with copay have been collected

Red - There are sessions that need to have copay collected

 

Claims - Claim status responses - Takes you to the Insurance\Claim Status page

Gray - No responses

Green - New claim status response

Red - New claim rejected response

 

EOB - Electronic EOBs\ERAs - Takes you to the Insurance\View EOB page

Gray - No EOBs

Green - New EOB(s) received

Red - New denied EOB(s) received

Yellow - New reversal received

 

Unbilled - Sessions without attendance marked or not yet billed to insurance - Takes you to the Insurance\Unbilled Sessions page

Gray - All insurance client sessions have attendance marked and have been billed

Red - Insurance client sessions without attendance or not yet billed

 

Check back again next week for more new features!


February Newsletter from Therasoft
 
February 
National Time Management Month
February is National Time Management Month! What better way to manage your time than to utilize Therasoft's calendar?! Our calendar has amazing features at the click of a button! Not only does our calendar allow for workflow management, it also tracks cancellations and reschedulings from your desktop, tablet, or smartphone! 
Are you tired of spending valuable time calling insurance companies? 

Try our Receivables Management services! Our RM team is dedicated to chasing after insurance payments for you so you can spend that extra time making more money! 

Call our RM team at (888) 435-8203 to learn more! 
 What is the Client CheckIn All About? 

Check out our amazing PowerPoint presentation to see the new and exciting Client CheckIn app!

We have New Features! 
  • Pro Bono has been added to our Insurance Carriers list! Now it will be much easier to differentiate between self pay clients and pro bono clients!
  • View Check has been added to Therasoft's Insurance tab! It allows you to better understand which payments have/have not been posted from a check!
Are You Sending More Than One CPT Code? 
Let Us Give You A Helping Hand! 

All you have to do is submit a ticket to request Therasoft's handy feature: Multiple ERAs! It allows you to see all lines on the EOB in just one click!  

 
Therasoft Now Hosts Weekly Onboarding Webinars!

These webinars are Q&A for users in their first 90 days of using our software! This includes brand new companies AND brand new users for existing companies! 

Can't make it! We'll miss you, but we have already planned ahead! These webinars will be recorded and sent to you! All you need to do is make sure you're signed up for the webinar, even if you know you will not be able to attend! 

***If you would like specific questions answered in these webinars, feel free to send those inquiries to PetraJust click on her name and ask away!
Would you like to learn about 2020's CPT updates? 

Just click the button below!
~Just A Friendly Reminder~
Claim Status 

Therasoft's Claim Status page is vital when trying to understand why a claim has not been paid! Checking this page helps reduce time spent calling insurance companies! 

You can find this page through your "Claims" lifesaver button OR under the Insurance tab!
We will now require all Therasoft customers to send in a Change Request in order to deactivate users. 
This will prevent overcharging and reduce stress for all involved!
 

 

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