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Mytherapist app
Please inform your clients if they are gonna use the mobile app that they go to their phone settings and go-to apps and then find MyTherapist and allow Microphone and video. Check out our Frequently asked questions and do a search for MyTherapist where you will find some screenshots available. Article number 104 https://support.therasoftonline.com/knowledgebase.php?category=35
Updated Video Therapy
This is an updated Video Therapy Feature recording, with some troubleshooting options as well. Click here to watch the video. https://register.gotowebinar.com/recording/487803137374600450  Upload your own intake forms Here is a registration link to watch how to upload your own intake forms with templates.
https://register.gotowebinar.com/register/7291733915806676994 Telehealth CPT Code and Place of Service Setup Instructions Telehealth CPT Code and Place of Service Setup Instructions
Video therapy
Due to the recent activity going on around the world, we wanted to share that Therasoft has been ready for the last 5 years to allow the Mental Health space to be able to still treat their clients without the client having to be face to face with you, everything is HIPAA compliant and end to end secure. Mobile apps for both the client and the Provider Email links with the option to join as well. Secure Video for Online Therapy With Therasoft® Secure Video you can conduct remote online therapy sessions with your patients. Whether your patient moves away, goes on vacation, or simply can’t make it to your office, Therasoft® Secure Video allows you to continue your sessions in a secure, HIPAA-compliant environment. Whether you're looking to offer online therapy for clients on an as-needed basis or you're ready to offer it full time, Therasoft® has a solution for you. Purchase as needed for $1 per session. Solo Practitioners Group Practice Enterprise Secure Encrypted Video Safe, secure, encrypted video to protect the privacy of you and your patients. Skype and FaceTime may be encrypted, but they are not HIPAA compliant. a list to:
HIPAA Compliant We sign the required HIPAA Business Associate Agreement (BAA) where Therasoft® agrees to be responsible for keeping all patient information secure. Works Across All Devices Sign in from your desktop, laptop, tablet or smartphone. Works with PC and Mac computers, plus iOS and Android tablets and phones! claim rejections due to DOB We identified an issue that may have impacted some Therasoft customers resulting in claim denials due to issues with DOB. The issue has since been resolved and claims resent. There is no further action needed. We just wanted to make you aware. Instructions for clients for video therapy Video Session Instructions My practice has the capability to offer secure and HIPAA-compliant telepsychology (video) sessions to patients when needed, through a platform called TSecureVideo. Both via computer or smartphone, TSecureVideo utilizes a special HIPAA-compliant version of Zoom, developed for Therasoftonline. See below for instructions on accessing video sessions on your computer or smartphone:
VIA COMPUTER
VIA SMARTPHONE
Via Client Portal
You will receive an email telling you how to get to the portal. Here is the link for the Client portal just in case you are not able to find the link. https://www.therasoftonline.com/tms/ClientPortal.aspx You will then be required to enter
1. Last name 2. Date of Birth 3. 4 digit pin
Once in the client portal you will be on the calendar You will click the video camera icon Then make sure to enable the video and microphone. Video Therapy for Clinician Video Therapy Introduction
How do I get the client setup for video therapy?
How to schedule the session on your calendar?
(If for some reason your online button is not allowing you to schedule please submit a ticket and we will add this feature, most of our users already have this setting in place)
There are two ways you can connect:
The client will need to know last name dob and the pin that is assigned (which they get in the email from Mytherapist@therasoft.com or Donotreply@therasoft.com this is the email that will be the from address to the client so if your client did not get the email ask them to look for this email. Also on the calendar reminder you can click the appointment alarm clock and see the message as well and you can actually just send to them from your email as well just in case. Newsletter March 2020
Malwarebytes Newsletter: password manager 101, coronavirus scams, and online dating safety tips
Malwarebytes Newsletter: backdoors, rootkits, spear phishing, and Ryuk ransomware Malwarebytes February 2020 Newsletter: backdoors, rootkits, spear phishing, and Ryuk ransomware
Malwarebytes wins 2019 Business Choice Award for Security Software
Business Choice Awards 2019: Security Software We asked PCMag readers to pick their anti-malware and antivirus tools of choice for the office, and their top picks probably won't surprise you. January 7, 2019
Go ahead, just try and use a work computer without some security software on it to prevent viruses, malware, ransomware, or phishing attacks. No IT department would let that happen—and if you are acting as your own IT department, don't make that mistake. The question is, which brand of security software—and we're talking about a mix of plain-jane antivirus software as well as full-blown security suites—offers your office the best protection? We put this question to the readers of PCMag in our most recent survey, and got several highly recommended options. In fact, two vendors of security software—Malwarebytes and Bitdefender—scored so high across so many of our measurements, we are giving them a shared Business Choice Award.
The above quick look at the important scores for overall satisfaction (a tie at 9.0 out of 10.) and the likelihood to be recommended (Malwarebytes is ahead, also at a 9.0) tell the tale. The two award winners are crushing it, and not only on those measurements. They tied for reliability (9.1), and when asked if people actually trust their security software, Bitdefender outscored Malwarebytes at 9.2 to 9.0, respectively. They both topped the scales in ease of use, as well as PC performance (that is, they don't slow down computers like some other security solutions seem to). That's not to say that only Bitdefender and Malwarebytes deserve recognition. Webroot and ESET—which took our Readers' Choice awards this year for antivirus and security suites in the home—also had respectable overall satisfaction, reliability, ease of use, and trust scores. Under the Net Promoter Score (NPS), which measures just how many people are saying nice things about a brand, Webroot even scored 62 out of 100, just a little higher than Bitdefender at 57. Malwarebytes is still the most ballyhooed of the vendors, with a 68 NPS. The numbers fall a bit more when we get to the big names, such as Avast and Symantec/Norton, both of which got 8.4 overall. Trend Micro was at 8.1 overall, but it should be noted that 0 percent of Trend Micro users felt the need to call tech support. The only other company with a tech support score close to that good was Microsoft at 4 percent, well below the 12 percent average across all the vendors. If there are vendors to stay away from on the work PC, based on the reader feedback, it appears to be Kaspersky Lab (7.5 overall) and McAfee (7.2). The latter also sports a negative NPS (-18), as does Sophos (-8 NPS), which indicates that a lot more people are talking smack about those brands than spreading joy.
WINNER: SECURITY SOFTWARE FOR BUSINESS
Malwarebytes New Feature Spotlight! November 1, 2019 New Features added to Therasoft November 1, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system:
No new features this week
Check back again next week for more new features! New Feature Spotlight! October 4, 2019 New Features added to Therasoft October 4, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. Automatic PIN for the Client Portal! New clients will now default to a default company PIN on the myTherapist\Client Portal tab of the Registration page. It can be changed at any time but will now default.
2. Preferred Gender is now Gender Identity! To be as inclusive as possible, we have renamed Preferred Gender to Gender Identity. The field is still triggered by a check on the Company Info page.
Check back again next week for more new features! New Feature Spotlight! September 27, 2019 New Features added to Therasoft September 27, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. Alphabetized Lists! We have alphabetized more of our lists throughout the program. This will allow you to find what you are looking for more easily.
2. Separate Legal Gender and Preferred Gender! Because insurance usually requires legal gender, we have separated these two items. Legal gender is what needs to show on the claim, Preferred Gender is how the client defines themselves. This field is triggered by the Gender Selection checkbox on the Company Info page (bottom left under Setup\Company Info). We have tried to be as inclusive as possible. If there is something missing, the Other selection will bring up a box to specify.
3. Additional Sexual Orientation Options! Again, we have tried to be as inclusive as possible. If we need to add something let us know.
4. Guardian option in the Relationship drop-down for Family! We have added a Guardian option in the Relationship drop-down on the family tab of the client's registration page.
5. Number of Sessions! The current month's and last two months number of sessions (that have been marked attended) will now display at the top right of your screen. Admins will see the total for the company, users without the Admin flag will see their personal numbers. The last two months number is the total of the last two months.
6. Diagnosis field now available on the pre-registration page! The Diagnosis code is now able to be entered on the Pre-registration page if needed.
Check back again next week for more new features! New Feature Spotlight! September 13, 2019 New Features added to Therasoft September 13, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. New Notes Life Saver button! Located at the top right of your screen, this button will give you a heads up on progress notes. Notes - Progress Notes - Takes you to new tab a under Dashboard\Notifications named Incomplete Notes Gray - No pending notes Red - Missing notes Yellow - Pending notes with an in-progress status Green - Pending notes with Finish Status
Coming Soon: Automated Client Portal PIN
Check back again next week for more new features! New Feature Spotlight! September 6, 2019 New Features added to Therasoft September 6, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: No new features this week, but exciting news! Coming Soon: Create multiple CPT code groups in the session catalog! You will soon be able to set up a main CPT code with set add-ons! No more going to the A1 or attendance page to add CPT codes to a session when the same codes are always used together.
Check back again next week for more new features! New Feature Spotlight! August 30, 2019 New Features added to Therasoft August 30, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system:
1. You can now print the call list! The Call List now has a print option. We will be changing it to print in landscape, but it can be printed now.
2. Send a payment link! Under Individual\External Payments, you can send a link to your client for them to be able to pay you. If External Payments is not in your menu, enter a help ticket and we will turn it on.
Coming Soon: Chip reader credit card readers!
Check back again next week for more new features! New Feature Spotlight! August 23, 2019 New Features added to Therasoft August 23, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system:
No new features this week.
Check back again next week for more new features! New Feature Spotlight! August 16, 2019 New Features added to Therasoft August 16, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system:
No new features this week.
Check back again next week for more new features! New Feature Spotlight! August 9, 2019 New Features added to Therasoft August 9, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. The Updates button has been renamed! It is now News & Updates.
Check back again next week for more new features! New Feature Spotlight! August 2, 2019 New Features added to Therasoft August 2, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. Clients are now able to upload a new file in the Client Portal! Your clients can now upload a file through the portal. On the Documents tab within the portal, there is an Add New button in the upper left corner. This allows clients to upload an image, or document file for you without having to go through email. The portal setting allowing your clients access to the Documents page must be selected.
2. Ready to Bill page updated! We have done some fine-tuning on the Insurance\Ready to Bill page to improve functionality.
3. Group automatic SMS appointment reminders now available! We have made some updates in this area and automatic text reminders for group sessions are now available.
Check back again next week for more new features! New Feature Spotlight! July 26, 2019 New Features added to Therasoft July 26, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. The Logout button now says Logout! At the end of the day, you should always use the Logout button to close your Therasoft session. This allows Therasoft to clear cookies that it has made. The new label makes it even easier to see!
2. Copays are now visible on the calendar when it is printed! When using a Height per slot of Medium or Large, the copay prints at the bottom of the appointment slot. We will be making a few changes over the next week or so but this is available now. It does work best when printing weekdays only.
3. Workflow buttons are now available on the client's registration page! Go to Individual\View Clients, Select the client. At the top of the registration page, you can now see and use the A, P, N, CA and TP buttons. We also moved the View Insurance, Referral letter, and Client Type buttons to the top of the page as well. A = Individual\Attendance P = Individual\Payments N = Individual\Progress Notes CA = Individual\Assessments TP = Individual\Treatment Plan View Insurance = Insurance\View Clients\Selected client Referral letter = A way to track information for the referral source or even send a letter back to them Client Type = Individual, Group, or Both
4. Superbills now triggering for the Billing Statement Automation! If you are using the billing statement automation, Superbills should now trigger correctly.
Check back again next week for more new features! New Feature Spotlight! July 19, 2019 New Features added to Therasoft July 19, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. Remove uploaded intake documents on the Company Info page! You are now able to remove uploaded files from the intake documents on the Company Info page. Simply select Remove File and select Save at the bottom of the page. You no longer have to request that we remove it for you! This is the intake documents section, not the Terms and Policies. You have always been able to remove those forms.
2. Billing Automation - Help us Beta test! The Billing Statement Automation is available in the system. We are still in the testing phase, but it is working for the Client Billing Statements. If you would like to help test this function, submit a ticket and we will activate the Billing Email Log report for your account. This will help you track any emails that the automation sends as well as allowing you to track other billing emails sent from within Therasoft.
Click here for a document explaining the setup and functions of the automation and log report.
Coming Soon! Life Saver Notes! This will show any sessions missing notes within the past week.
Check back again next week for more new features!
New Feature Spotlight! July 12, 2019 New Features added to Therasoft July 12, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. Additional options added on the pre-registration form! Language - You can now select from four languages in the drop-down. The current options are:
Link to screenshot: Language Gender Selection - You can now enable more gender options by checking the box under Setup\Company Info. The additional options are:
Links to screenshots: Company Info, Gender Sexual orientation - You can now enable sexual orientation options by checking the box under Setup\Company Info. The current options are:
Links to screenshots: Company Info, Orientation
2. New option in the Portal Settings dialog! There is now a Send to option for assessments. If you are sending assessments, you can now choose to send the assessment to the Portal Only, to Email Only or to Both.
Link to screenshot: Portal Settings
Check back again next week for more new features! New Feature Spotlight! July 5, 2019 New Features added to Therasoft July 5, 2019 Any new features added to the system will be announced here every Friday!
Items recently added to the system: 1. Automatically generated counselor codes! You no longer have to wonder what it should be when adding a new user. Simply type in the first and last name and the system takes care of the rest!
2. Life Saver buttons! Located at the top right of your screen, these buttons give you a heads up on claims, text reminder responses, and announcements from us.
TXT - Responses to automatic appointment reminders via text. Gray - No new messages Green - New reminder reply
MSG - Messages from Therasoft Gray - No new message(s) from Therasoft Green - New message(s) from Therasoft
Copay - Copays not collected - Takes you to the Individual\Payments page Gray - No sessions that need copay to be collected Green - All sessions with copay have been collected Red - There are sessions that need to have copay collected
Claims - Claim status responses - Takes you to the Insurance\Claim Status page Gray - No responses Green - New claim status response Red - New claim rejected response
EOB - Electronic EOBs\ERAs - Takes you to the Insurance\View EOB page Gray - No EOBs Green - New EOB(s) received Red - New denied EOB(s) received Yellow - New reversal received
Unbilled - Sessions without attendance marked or not yet billed to insurance - Takes you to the Insurance\Unbilled Sessions page Gray - All insurance client sessions have attendance marked and have been billed Red - Insurance client sessions without attendance or not yet billed
Check back again next week for more new features! February Newsletter from Therasoft
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