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Articles in this category

Turning Messages from TSO on and off

When we create these Messages/Updates, we choose the appropriate audience, such as All, Company Contact, Admins, or Therapists. If you do not want to receive these Messages or if you would like to blo...

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Submitting Suggestions

We are always looking for ways to grow so your suggestions are extremely helpful for us. Of course we can't use EVERY suggestion right away but sometimes it gives us ideas for future improvements. To...

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Popup Blocker

You may have noticed that when you click on some of the buttons in Therasoft, it seems like nothing is happening. This may have to do with your Popup Blocker. Areas that this may happen in could be th...

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Steps for updating diagnosis

Steps on how to update diagnosis codes inside Therasoft:   1)  Select Individual/View Clients 2)  Locate the client and click on their name (blue text) to open the client registration page 3)  Select ...

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Billing changes

For any billing changes: Adding new providers Inactivating accounts or change in settings  Please follow these steps   You will have to be the account owner, go to the setup tab, go to Therasoft Billi...

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Request a quote for Therasoft Managed Billing Services

Complete Mental Health Billing Services

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Configuring your web browser to allow pop-up windows

Configuring your web browser to allow pop-up windows Most web browsers include a feature to block pop-u

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Malwarebytes

The most effective protection strategy starts with proactive prevention, but the best prevention approach won’t be found with a silver bullet. In fact, security experts advise against relying solely o...

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Therasoft Terms & BAA

attached

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Life Saver buttons

Life Saver buttons! Located at the top right of your screen, these buttons give you a heads up on claims, text reminder responses, and announ

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Malwarebytes Installation Instructions

Click Install

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Steps to clear browser data in Google Chrome

1.  Click the 3 dots in the upper right hand corner of the browser 2.  Select the Settings option 3.  Scroll all the way to the bottom of the page and click on Advanced 4.  Under Privacy and Security ...

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Session Validation Failed Error Searching Remits in Change Healthcare

If you are getting this error in Change Healthcare when selecting to Search/Remits follow the steps in the attached doc to resolve.     see attached

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DoseSpot User Guide

DoseSpot User Guide

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Data Entry Locations for HCFA ID Numbers

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PIN already in use, Enter another pin error

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Missing EOBS/ERA

If you are finding that you are missing an era/eob then here is what we need you to do. 1. Contact the payer and ask to speak to the EDI department, ask them if they still have Change Healthcare as th...

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  • Top articles
  • Latest articles
Setting up your Client Portal and myTherapist app permissions

Category: myTherapist mobile app (for client's)

How to set up the Client Portal and myTherapist app permissions: On the Calendar, select your name in the Counselor drop-down. Select the Portal Settings button.Select your Business hour start time fr...

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myTherapist app access for camera and microphone

Category: myTherapist mobile app (for client's)

on both Android and iPhone devices you will need to have the client navigate to the settings app on their phone to adjust the privacy settings to allow access to their camera and microphone....   see ...

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VidyoDesktop Installation Link and Instructions

Category: Video Therapy

Click here to download and install VidyoDesktop   Click here to view the installation instructions (with screenshots) instructions also available in PDF attached below          

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Video therapy instructions for clinician

Category: Video Therapy

Video Therapy Introduction   How do I get the client setup for video therapy?  Go to the Ind tab, View clients tab, click on the client name, this will open the registration page for the client, you ...

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Video therapy instructions for clients

Category: Video Therapy

Video Therapy Introduction   How do I get the client setup for video therapy?  Go to the Ind tab, View clients tab, click on the client name, this will open the registration page for the client, you ...

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myTherapist mobile app screenshots

Category: myTherapist mobile app (for client's)

myTherapist mobile app

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UB-04/CMS-1450 Billing Codes

Category: Insurance and Claims

UB-04/CMS-1450 Reference Material Type of Bill Codes (Field 4) This is a three-digit code; each digit is defined below. UB-04/CMS-1450 Reference Material   Type of Bill Codes (Field 4)   This is a th...

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Missing EOBS/ERA

Category: Knowledgebase

If you are finding that you are missing an era/eob then here is what we need you to do. 1. Contact the payer and ask to speak to the EDI department, ask them if they still have Change Healthcare as th...

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PIN already in use, Enter another pin error

Category: Knowledgebase

Follow the steps below if you see this message appear while on the client registration page   Pin already in use, Enter another pin Click the Client Portal/myTherapist tab Change the pin number to ...

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Send appointment reminders to more than one email or phone number

Category: Calendar

How can I send email and text reminders to two separate people for the same session?You can enter multiple emails at the bottom of the registration page, just separate them with a comma. The system on...

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Web Design Contract Template

Category: Tsecure Email and custom websites

Web Design Contract Client Information Name First NameLast Name Company Name   Email example@example.com Phone Number  -Area CodePhone Number Address Street Address Street Addres...

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HIPAA Release Form Template

Category: Administrative

HIPAA Release Form Patient Name First NameMiddle NameLast Name Date of Birth Date Healthcare Provider Name or Person who shall obtain information Address of Recipient What Information ...

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