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Articles in this category

Turning Messages from TSO on and off

When we create these Messages/Updates, we choose the appropriate audience, such as All, Company Contact, Admins, or Therapists. If you do not want to receive these Messages or if you would like to blo...

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Submitting Suggestions

We are always looking for ways to grow so your suggestions are extremely helpful for us. Of course we can't use EVERY suggestion right away but sometimes it gives us ideas for future improvements. To...

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Email Payment Receipts to multiple emails

Now you can send the payment receipt to multiple email addresses: Steps to add multiple Email IDs: - Go to the client's Registration page

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Popup Blocker

You may have noticed that when you click on some of the buttons in Therasoft, it seems like nothing is happening. This may have to do with your Popup Blocker. Areas that this may happen in could be th...

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Steps for updating diagnosis

Steps on how to update diagnosis codes inside Therasoft:   1)  Select Individual/View Clients 2)  Locate the client and click on their name (blue text) to open the client registration page 3)  Select ...

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Emailing treatment plan for Signature for client to sign

1) Make sure that an email address has been entered in the Email ID field on the Registration page 2) Select the Treatment plan and open it 3) Click Save at the bottom of the first page

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Looking for example intake docs

We have attached the intake docs as examples in a word doc, feel free to make changes and then send to us through our submit a ticket button.   Therasoft Support team.

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Billing changes

For any billing changes: Adding new providers Inactivating accounts or change in settings  Please follow these steps   You will have to be the account owner, go to the setup tab, go to Therasoft Billi...

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Enable option for Client Feedback

Are you interested in getting feedback from your clients? Here are the steps needed to add this feature Go to the setup tab inside of Therasoft, click the Feedback tab, You are able to insert up to 5 ...

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How to upload/update intake documents

1. Go to setup tab 2. Select on company info3. Select "Choose File"4. Add the description for the document.5. Select the file you want uploaded and click save (make sure that there are no spaces or sp...

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Request a quote for Therasoft Managed Billing Services

Complete Mental Health Billing Services

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Configuring your web browser to allow pop-up windows

Configuring your web browser to allow pop-up windows Most web browsers include a feature to block pop-u

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Malwarebytes

The most effective protection strategy starts with proactive prevention, but the best prevention approach won’t be found with a silver bullet. In fact, security experts advise against relying solely o...

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Therasoft Terms & BAA

attached

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If your account was mistakenly blocked from Hushmail

Blocked for abuse, spam, or a terms of service violation?

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How to access your email archive in hushmail

  Email archiving      

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Life Saver buttons

Life Saver buttons! Located at the top right of your screen, these buttons give you a heads up on claims, text reminder responses, and announ

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Malwarebytes Installation Instructions

Click Install

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Steps to clear browser data in Google Chrome

1.  Click the 3 dots in the upper right hand corner of the browser 2.  Select the Settings option 3.  Scroll all the way to the bottom of the page and click on Advanced 4.  Under Privacy and Security ...

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Session Validation Failed Error Searching Remits in Change Healthcare

If you are getting this error in Change Healthcare when selecting to Search/Remits follow the steps in the attached doc to resolve.     see attached

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  • Top articles
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Adding New Insurance Carriers

Category: Insurance and Claims

The most important part of adding a new Insurance Carrier to your list is to first verify the Payer ID to be used through Change Healthcare. You can do a lookup using the following link but remember t...

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Setting up your Client Portal and myTherapist app permissions

Category: myTherapist mobile app (for client's)

How to set up the Client Portal and myTherapist app permissions: On the Calendar, select your name in the Counselor drop-down. Select the Portal Settings button.Select your Business hour start time fr...

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myTherapist app access for camera and microphone

Category: myTherapist mobile app (for client's)

on both Android and iPhone devices you will need to have the client navigate to the settings app on their phone to adjust the privacy settings to allow access to their camera and microphone....   see ...

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VidyoDesktop Installation Link and Instructions

Category: Video Therapy

Click here to download and install VidyoDesktop   Click here to view the installation instructions (with screenshots) instructions also available in PDF attached below          

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Video therapy instructions for clinician

Category: Video Therapy

Video Therapy Introduction   How do I get the client setup for video therapy?  Go to the Ind tab, View clients tab, click on the client name, this will open the registration page for the client, you ...

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Video therapy instructions for clients

Category: Video Therapy

Video Therapy Introduction   How do I get the client setup for video therapy?  Go to the Ind tab, View clients tab, click on the client name, this will open the registration page for the client, you ...

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Telehealth Training Articles

Category: Video Therapy

click here>>> Telehealth Training Articles 

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Telebehavioral Health Blog

Category: Video Therapy

click here >> Telebehavioral Health Blog

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CPT Code 90847 & 90846: Couples and Family Therapy Billing Guide

Category: Insurance and Claims

CPT Code 90847 & 90846: Couples and Family Therapy Billing Guide CPT Code 90847 and procedure code 90846 can be challenging to bill. Here's a guide on how to bill mental health family therapy CPT...

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Drop to paper claim

Category: Insurance and Claims

1.  Go to Individual, Progress Notes and select the Client 2.  Select the PRI 3.  Go to Insurance, View Claims 4.  Click on Edit/Print , New HCFA, one claim at a time 5.  Select Plain Paper and print...

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Session Validation Failed Error Searching Remits in Change Healthcare

Category: Knowledgebase

If you are getting this error in Change Healthcare when selecting to Search/Remits follow the steps in the attached doc to resolve.     see attached

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Invalid Reference Error: Only transactions in the current batch can be voided

Category: Merchant Account

This message will appear when the user is attempting to Void a transaction after the scheduled settlement time.  The default settlement time is usually set for 2 AM (Pacific time). However, you can re...

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