Instructions on how to clear your cache

Instructions on how to clear your cache:

Therasoft Terms of Use & BAA

Therasoft Terms of Use and BAA Therasoft BAA with Zoom

Turning Messages from TSO on and off

When we create these Messages/Updates, we choose the appropriate audience, such as All, Company Contact, Admins, or Therapists. If you do not want to receive these Messages or if you would like to blo...

Submitting Suggestions

We are always looking for ways to grow so your suggestions are extremely helpful for us. Of course we can't use EVERY suggestion right away but sometimes it gives us ideas for future improvements. To...

Popup Blocker

You may have noticed that when you click on some of the buttons in Therasoft, it seems like nothing is happening. This may have to do with your Popup Blocker. Areas that this may happen in could be th...

Steps for updating diagnosis

Steps on how to update diagnosis codes inside Therasoft:   1)  Select Individual/View Clients 2)  Locate the client and click on their name (blue text) to open the client registration page 3)  Select ...

Billing changes

For any billing changes: Adding new providers Inactivating accounts or change in settings  Please follow these steps   You will have to be the account owner, go to the setup tab, go to Therasoft Billi...

Request a quote for Therasoft Managed Billing Services

Complete Mental Health Billing Services

Configuring your web browser to allow pop-up windows

Configuring your web browser to allow pop-up windows Most web browsers include a feature to block pop-u

Malwarebytes

The most effective protection strategy starts with proactive prevention, but the best prevention approach won’t be found with a silver bullet. In fact, security experts advise against relying solely o...

Life Saver buttons

Life Saver buttons! Located at the top right of your screen, these buttons give you a heads up on claims, text reminder responses, and announ

Malwarebytes Installation Instructions

Click Install

Steps to clear browser data in Google Chrome

1.  Click the 3 dots in the upper right hand corner of the browser 2.  Select the Settings option 3.  Scroll all the way to the bottom of the page and click on Advanced 4.  Under Privacy and Security ...

Session Validation Failed Error Searching Remits in Change Healthcare

If you are getting this error in Change Healthcare when selecting to Search/Remits follow the steps in the attached doc to resolve.     see attached

DoseSpot User Guide

DoseSpot User Guide

Data Entry Locations for HCFA ID Numbers

>>Open the attachment below to see larger version of image<<  

PIN already in use, Enter another pin error

Missing EOBS/ERA

If you are finding that you are missing an era/eob then here is what we need you to do. 1. Contact the payer and ask to speak to the EDI department, ask them if they still have Change Healthcare as th...