How to modify the default message for automatic appointment reminders
Go to Setup and then Counselor/Staff
Find your name and go to the right to click the Add/Edit button under the Appt Email
At the top of the screen you have the option to select the template you want to modify - either the email template or SMS template
Next you have the option to set the number of days in advance the reminder should be sent
The next option to set is either Individual or Online. Individual is for regular in person sessions. Online is the option for telehealth sessions.